Winning customers is hard in today’s marketing-saturated digital world. Keeping them is even tougher. Retaining the right ones is the veritable holy grail of direct-to-consumer brand building. We focus on doing three things right.
1 – Email: We set up your emails for every situation. First order, repeat orders, abandon cart, referral offers, promotions, and seasonal campaigns. Our goal is simple, to increase the lifetime value of your customer. To make it easy and compelling for your customer base to order again and again.
2 – SMS: A well organized SMS campaign that targets the consumer at the right time will help increase their repeat order rates. We setup SMS to trigger on the right moments where we know the consumer is most likely convert again.
3 – CX: Customer Service that is responsive and easy for the consumer to engage with helps increase lifetime value. We setup the tech, process and even help resource the team needed to manage your entire CX.