Team Retention

Email Marketing, SMS, and CX Strategies

No Distractions

Learn More

Welcome to Team Retention

Winning customers is hard in today’s marketing-saturated digital world. Keeping them is even tougher. Retaining the right ones is the veritable holy grail of direct-to-consumer brand building. We focus on doing three things right.

1 – Email: We set up your emails for every situation. First order, repeat orders, abandon cart, referral offers, promotions, and seasonal campaigns. Our goal is simple, to increase the lifetime value of your customer. To make it easy and compelling for your customer base to order again and again.

2 – SMS: A well organized SMS campaign that targets the consumer at the right time will help increase their repeat order rates. We setup SMS to trigger on the right moments where we know the consumer is most likely convert again.

3 – CX: Customer Service that is responsive and easy for the consumer to engage with helps increase lifetime value. We setup the tech, process and even help resource the team needed to manage your entire CX.

The Retention Journey—You and Your Consumer

If you do it right, it’s a journey that can last a lifetime. Your great product, high-value offer, strong communication and deep understanding of your consumers connects them to you. We use the right channels, at the right times, to deepen that relationship, drive additional sales and strengthen your marketing mix.

Email & SMS drive sales and diversify your marketing mix

Email & SMS reduce your dependency on social and keyword advertising

Customer Service (CX) retains consumers

Customer Service (CX) delivers unique insights allowing you to leverage that understanding into a profit center

Get In Touch

One Stop Shop

Our one-stop-shop acts as a plug-n-play solution for brands—cost-effective and time-efficient. Instead of building and managing an expensive team, you can focus on your brand, products and consumers. We handle the rest.

Strategy: We create strategic plans that are tailored to your brand, customer, and company stage.

Execution: We execute on your behalf. Our team will take care of the nuts and bolts to set-up necessary platforms and build and roll out campaigns

Data & Analytics: Expertise building and growing million-plus distribution lists. Strong focus on engagement and conversion metrics, testing, and reporting so you can maximize your returns.

Partnerships: Long-standing relationships with the best-of-breed platforms to ensure a smooth on-boarding process and increase efficiency fast.